"Access Denied" error message after a successful login
Setting Up Internet Explorer 6/7 to Access the Reference Center
Setting Up Mozilla Firefox 1/2 to accept cookies from the Reference Center
Setting Up Internet Explorer 5x
Setting Up Netscape 4x
Setting Up Netscape 6/7
Setting Up Opera 9
Setting Up Safari 3x
Setting Up Google Chrome
"Invalid Transaction Token" error message.

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Setting Up Internet Explorer 6 or 7 to access the Reference Center

If you are caught in a circle of successful login messages and access denied messages your browser is not accepting cookies from the Brief and Information Bank web server. You can adjust the security setting in IE 6/7 to allow it to accept cookies to the reference center site without affecting the setting for other sites. Instructions for doing so are:

1. In Internet Explorer (IE) select Tools>Internet Options
    
2. Click on the Privacy tab at the top of the page
    
3. Click on the Sites button to open the Per Site Privacy Action dialog box.
   
   [NOTE: In early versions of Internet Explorer 6 this is accessed through in the Web Sites section at the bottom of the box. If you have a Web Sites section (and no Popup Blocker section) click on the Edit button in that section to open the Per Site Privacy Action dialog box.]
    
4. In the Address of Web site box type: 75.147.124.92 and click on the Allow button. This number should now appear in the Managed Web site list with the setting Always Allow.
    
5. Click OK to exit that box and OK again to exit the Internet Options box.

Your browser is now set up to allow access to the Reference Center site. This change is limited to the Reference Center site only. Your settings for other internet sites remain unchanged. You may have to close IE and reopen it, or restart your system, for the change in settings to take effect - depending on the overall configuration of your computer.

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Problems with an Access Denied error message after a successful Login

"Access Denied" error messages following a successful login are caused when you your browser is not accepting cookies from the Reference Center site. In order to access the information in the Reference Center your browser must accept cookies from that site. To set up your browser to accept cookies from this site follow the instructions for your browser:

Internet Explorer 6/7
Internet Explorer 5x
Mozilla Firefox 1.x
Netscape 4x
Netscape 6/7

To determine what browser you have, select Help>About... from the Menu bar of your browser. This will open a box/page that listed the browser's name and version number.

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Setting Up Mozilla Firefox (Versions 1x or 2x) to accept cookies from the Reference Center

To add the Reference Center to the sites that Mozilla Firefox will accept cookies from do the following:

1. In Mozilla Firefox, select Tools>Options to open the Options dialog box.
    
2. Select Privacy from the list on the top (v.2) or left (v.1).
    
3. Click on Cookies in the listings in the right pane (v.1). In version 2 the "Cookies" section in in the center of the dialog box.
    
4. Click on the Exceptions button to open the Exceptions dialog box.
    
5. Type: 75.147.124.92 in the "Address of web site:" block and click on the Allow button.
    
6. Click OK to close the Exceptions dialog box.
    
7. Click OK to close the Options dialog box.

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Setting Up Internet Explorer 5x to accept cookies from the Reference Center

Internet Explorer allows you to add designated sites to a list of "Trusted Sites". This allows you to lower security settings for those sites without changing the general setting in place. Adding the Reference Center site to this list will allow your browser to accept cookies from this site while retaining existing cookie settings for the rest of the internet. The instructions for doing so are:

1. In Internet Explorer (IE) , select Tools>Internet Options.
    
2. Select the Security tab at the top of the resulting dialog box.
    
3. Click on Trusted Sites in the web content zone list that appears at the top. You may have to scroll to the right or left to find it.
    
4. Click on the Sites button
    
5. In the Add this web site to the zone box type: http://75.147.124.92  Make sure the Require server verification for all sites in this zone checkbox is not checked.
    
6. Click on the Add button and click OK
    
7. Click on the Default Level button on the security tab if is not shaded out.
    
8. Click OK.

Your browser is now set up to allow access to the Reference Center site. This change is limited to the Reference Center site only. Your settings for other internet sites remain unchanged. You may have to close IE and reopen it, or restart your system, for the change in settings to take effect - depending on the overall configuration of your computer.

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Setting Up Netscape 4x to accept cookies from the Reference Center

To adjust the settings in Netscape 4x to accept cookies do the following:

1. In Netscape, select Edit>Preferences from the Menu bar.
    
2. In the list in the left column click on Advanced.
    
3. In the Cookies section on the lower right select either Accept all Cookies or Accept only cookies that get sent back to the originating server. Either will work for the Reference Center. The second choice provides greater security than accepting all cookies.
    
4. Click OK

Your browser is now set up to allow access to the Reference Center site.

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Setting up Netscape 6/7 to accept cookies from the Reference Center

To adjust the settings in Netscape 6/7 to accept cookies do the following:

1. In Netscape, select Edit>Preferences from the Menu bar.
    
2. In the list in the left column double click on Privacy & Security to expand the list and then select Cookies.
    
3. In the Cookies section on the right select either Enable all Cookies or Enable cookies based on privacy setting. The second choice provides greater security than enabling all cookies but requires the following additional step:
   
   Click on the View button next to the setting and verify that the Level of Privacy is set to Low or Medium (The default setting is Medium). If not, select either Low or Medium and click OK.
    
4. Back in the Preferences dialog box, click OK.

Your browser is now set up to allow access to the Reference Center site.

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Setting up Opera 9 to accept cookies from the Reference Center

1. In Opera, select Tools>Preferences from the Menu bar.
    
2. Select the Advanced tab and select Cookies from the list on the left.
    
3. Click on the Manage Cookies buttons.
    
4. Click on the Add button on the right side.
    
5. In the resulting Site Preference box, type 75.147.124.92 in the space for Site.
    
6. Click on the Cookies tab at the top of the page and select Accept Cookies from the options listed.
    
7. Click OK to save the selection.
    
8. Click Close to close the Site Preferences box.
    
9. Click OK to save your selection and close the Preferences box.

You can now navigate back to the Reference Center page using the Back button on your browser and begin using the resources of the center.

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Setting Up Safari 3x

1. In Safari, select Edit>Preferences from the Menu bar.

2. Select the Security tab link at the top of the dialog box.

3. In the center of the box there is the Accept Cookies: section. in this section select Only from sites you navigate to. Alternatively you can select Always, but this selection gives all sites, even ones you never visit, the right to place a cookie on your computer.

4. Close the dialog box to save your selection.

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Setting Up Google Chrome

1. In Google Chrome, click on the wrench icon and select Options form the drop-down list.
    
2. Click on the Under the Hood tab link at the top of the dialog box.
    
3. In the Cookies section, select Restrict how third-party cookies can be used. Alternatively you can select Always, but this selection gives all sites, even ones you never visit, the right to place a cookie on your computer.
    
4. Close the Google Chrome Options dialog box.

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Problems with an "Invalid Transaction Token" error message.

An "Invalid Transaction Token " error message occurs when a person is already logged in and is trying to login again. Steps to address this are:

1. Click the Back button on your browser until you get to the Reference Center page and try to enter the brief and information bank directly by clicking one of the button at the top of the page. If this doesn't work;
    
2. Click Here to logout of the Reference Center. After doing so you should be able to login following the original instructions. If you get an "Access Denied" error message after logging in, Refresh or Reload the page.
    

If these instructions do not resolve your problems please contact: